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How To Choose The Best Security Guard Service

How To Choose The Best Security Guard Service in Auckland

If you need to have security guards at your place of business or organization to help safeguard your employees, customers and property, you need to first think about what makes a good security guard service to ensure you choose a reputable one.  Although price is important, there are several other factors that you need to consider when hiring a security guard service.

Here are several of the most important factors for you to keep in mind when evaluating different companies:

* Experience and Reputation

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Find out how long the security company has been in business, what their areas of expertise are and what sort of reputation the organization has in the local community.  Ask about their insurance coverage, state licenses and investigate whether there have been any complaints or violations made about the company.  Also ask for references from past customers that you can contact to find out about their experience working with the company.

* Security Guard Recruitment and Personnel

It is absolutely essential that the security guards that a company sends out to your premises are experienced, well-trained and responsible.  Ask about the company’s hiring policies as well as their training programs.  You should also check how their recruitment complies with the NZ government guidelines for security firms. Here is their outline. Does the company perform extensive background checks before hiring new personnel?  Employee retention is also very important in order for the company to retain experienced personnel.  Are their security guards paid fairly and provided with good benefits?  Does the company offer continuing education and advancement opportunities?  These are all very important questions that need to be answered.

* Customer Support

Speak to the office staff to get a good sense of how professional, helpful and communicative they are.  Good customer support is very important, and it all starts with your first contact with the company.  Does the company have a feedback system in place where clients can voice their concerns and suggest improvements?  How does the company respond to unhappy customers?  Also find out if the company provides good support to their security guards when they are out in the field, including good communication systems and contingency plans.

* Use Of Technology

Effective use of technology can provide support to security guards when they are out in the field, enhance safety and improve communications between the security guard company and client.  Technology can be used to help track the whereabouts of security guards, provide them with means of communicating back to the office for support and help to manage how information is conveyed from the security guards to the client.  Do they use mobile technology or are they still on a paper system?  Find out what kinds of technology are employed by a security company to see if they meet your needs.

* All-Inclusive Services

Does the company provide everything that is needed, including liability insurance coverage, all state and local licensing, payroll, weapons and other equipment, uniforms and badges?  How about contingency plans for handling national disasters or emergency situations?

* Memberships And Certifications

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Security guard – image visualphotos

Does the company participate in any certification programs or belong to any professional organizations?  Do they support any local, state or national industry associations by being either a sponsor or active member?  Belonging to industry associations shows that the company is serious and committed to their profession.

Keep in mind that when you hire a security guard service to provide security for your business or organization, you are putting your entity’s safety and well-being into their hands.  That is why it is so important to weigh all of these different factors when evaluating different companies to ensure that you choose the best security guard company for your needs.  Use this handy checklist to make sure you don’t forget any of the important factors that go into making a good security guard service.

* Summary

This article shows that hiring a security guard firm is not simply getting the lowest price from someone with a trained guard dog and a badge. You need to undertake some due diligence to make sure you are hiring a security firm that is well run, has excellent recruitment and the resources to call on in case of a security breach.  For more information about a top security company in Auckland this site can help.